What are Cookies?
Cookies are small amounts of information which some websites store on your computer to make it
easier for you to log on to and use them during future visits. A cookie is a small text file which is stored
by the user's browser and contains data, not code, so it can't contain a virus or spyware. This doesn't
mean that all cookies are harmless in intent, but they can only ever store information.
How we use your information
Custom Cycle Coaching uses 'analytical' cookies on this site to allow us to monitor website traffic and
analyse how visitors use it via Google Analytics. This service tracks information about how visitors
interact with the site, including the number of visitors to our website, where visitors have come to the
website from, and the pages they visit. We use this information to help us improve our website.
Such information will not identify you personally as it is merely statistical data about our visitors and
their use of our website. This statistical data is completely anonymous and does not identify any
personal details whatsoever.
By using our website, you agree that we can place these types of cookies on your device.
If you wish to find out more about cookies visit www.allaboutcookies.org.
How we use your information
We are committed to protecting your privacy. This privacy notice tells you what to expect when Custom
Cycle Coaching collects personal information. It applies to information we collect about:
visitors to our websites;
complainants and other individuals in relation to an enquiry; and
people who use our services.
We use information held about you in the following ways:
to ensure that content from our site is presented in the most effective manner for you and foryour computer;
to provide you with information, products or services that you request from us or which we feelmay interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to notify you about changes to our service;
If you are an existing Customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or our customer.
We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.
Visitors to our websites
When someone visits www.customcyclecoaching.co.uk we do not make any attempt to find out the
identities of those visiting our website. If we do want to collect personally identifiable information
through our website, we will be up front about this. We will make it clear when we collect personal
information and will explain what we intend to do with it.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of
security and for monitoring compliance with office policy. Email monitoring or blocking software may
also be used. Please be aware that you have a responsibility to ensure that any email you send to us is
within the bounds of the law.
People who make a complaint
When we receive a complaint from a person we make up a file containing the details of the complaint.
This normally contains the identity of the complainant and any other individuals involved in the
We will only use the personal information we collect to process the complaint and to check on the level
of service we provide. We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’principle.
People who enquire with us
Where enquiries are submitted to us we use the information supplied to process the enquiry. When
consent is given, we will continue to contact the enquirer with information on services that we provide.
We may retain personal information, in the form of names and email addresses, for direct marketing
Custom Cycle Coaching offers various services to the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have subscribed to any of our services to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this. We do not store financial details of our clients (credit or debit card numbers).
Disclosure of personal information.
Custom Cycle Coaching tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request to Custom Cycle Coaching for any personal information we may hold, you need to put the request in writing and either address it to us at the address provided below, or you can contact us directly on email@example.com.
the right to lodge a complaint with the Information Commissioner’s Office (ICO). Alternatively, for more information you can view our Privacy Notice herein.
Right to Rectification - the right to request us to rectify inaccurate personal data.
Processing must stop, unless we demonstrate compelling grounds for continuing the processing or that the processing is necessary in connection with our legal rights.
Right to Object to Direct Marketing
Right to Restrict Processing - the right to have us restrict processing if: - The accuracy of the data is
contested; - Processing is unlawful; - We no longer need the data for its original purpose, but need it
for legal purposes; - Erasure is pending.
Right of Data Portability - the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.
information secure and not to use it for their own direct marketing purposes..We may also pass your information to governmental or regulatory bodies where a legal obligation arises.
Any sensitive information (such as credit or debit card details) is encrypted and protected using industry standard SSL (HTTPS). Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure.
Custom Cycle Coaching hosts data with hosting service providers within the EU/EEA. The servers on
which Personal Information is stored are kept in a controlled environment. While we take reasonable
efforts to guard your Personal Information, no security system is impenetrable and due to the inherent
nature of the Internet as an open global communications vehicle, we cannot guarantee that
information, during transmission through the Internet or while stored on our systems or otherwise in
our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot
guarantee that any incidentally-collected Personal Information you choose to store on our Websites are
maintained at levels of protection to meet specific needs or obligations you may have relating to that
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Retention & Deletion
Complaints or queries
information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.